Frequently Asked Questions

What is a Seminar?

Wed, 01 Dec 2021 22:56:06 GMT

Seminars are synchronous, or live training session delivered by an instructor. These seminar sessions can be in-person or virtual. You may see seminars labelled as

Face to Face (F2F)
Instructor Led Training (ILT)
Virtual Instructor Led Training (VILT)

Seminars require registration to be added to the roster. This may require approval by the trainer or your manager prior to confirmation. participation and your attendance to be marked off by the instructor.

How do I request a new password?

Wed, 01 Dec 2021 22:51:21 GMT

If you are a Customer, you will use the manual log in process and can use the Forgot Password or Username self-service tool.

Click the Log In link at the upper right corner of the screen
Click the Forgot Password? link at the bottom of the log in prompts
- Link = https://charlesrivercampus.actuatxp.com/login/forgot_password.php
You will be prompted to enter EITHER (not both)...
- your Username
- your eMail Address
Click the submit button to start the reset process
An email from Campus (learning@charlesrivercampus.actuatxp.com will be sent in a few moments with a unique link you cna use to reset your password
The link is active for 6 hours from the time the reset request was made
Click the link in the message and follow the on-screen instructions

If you are an Employee or Contractor and use the Single Sign-On (SSO) log in process.

Use the network password reset process

How do I request a Program or Certification Program extension?

Wed, 01 Dec 2021 22:45:18 GMT

Learners can request extensions to expired or overdue Programs and Certification Programs accessing the Program/Certification Program. Select the Request an Extension button to start the process.

You will be required to set a new due date and provide an explanation/reason why the extension request is needed. Click the Submit button to alert your Manager to review and approve the extension request.